Privacy Policy

Last updated: September 30, 2026

This Privacy Policy explains how BiteTaps ("BiteTaps", "we", "our", or "us") collects, uses, stores, and protects information when you use our mobile applications, websites, merchant services, driver services, and related products and services.

1. Information We Collect

Depending on how you use BiteTaps, we may collect information such as:

• Name and contact information such as email address and phone number.
• Account and profile information.
• Delivery or service addresses provided by users.
• Order, transaction, and service-related information.
• Merchant, driver, or business information where applicable.
• Device and application information such as device type, operating system, application version, and technical identifiers.
• Location information when required for features such as delivery, driver tracking, nearby services, or location-based functionality and where permission has been granted.
• Customer support communications and information you provide when contacting us.

2. How We Use Information

We may use collected information to:

• Create and manage user accounts.
• Provide and operate BiteTaps services.
• Process orders, deliveries, transactions, and related activities.
• Connect users with merchants, drivers, or service providers where applicable.
• Provide customer support.
• Send important account, service, order, or security notifications.
• Improve application functionality, reliability, and user experience.
• Prevent fraud, misuse, and unauthorized access.
• Comply with applicable legal and regulatory obligations.

3. Location Information

Certain BiteTaps services may require access to location information, particularly for delivery, driver, merchant, navigation, or nearby-service functionality.

Location access is used only when required for the relevant application functionality and subject to permissions provided through your device. You may manage location permissions through your device settings.

4. Information Sharing

We do not sell users' personal information.

We may share information when necessary to provide BiteTaps services, including with:

• Merchants involved in an order or service.
• Drivers or delivery partners involved in fulfilling an order.
• Payment service providers where payments are processed.
• Cloud hosting, analytics, communication, mapping, notification, and infrastructure service providers.
• Government authorities or other parties when required by applicable law.

5. Payment Information

Where online payments are available, payment information may be processed by third-party payment providers. BiteTaps may receive transaction references or payment status information necessary to operate the service.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet-based service or electronic storage system can guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain required business records, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations.

8. Account and Data Requests

Users may contact BiteTaps regarding access, correction, or deletion of their personal information, subject to applicable laws and legitimate retention requirements.

Requests can be submitted through our Contact Us page.

9. Children's Privacy

BiteTaps services are not intended for children below the minimum age permitted to independently use such services under applicable law.

10. Third-Party Services

BiteTaps may use third-party services for hosting, payment processing, maps, notifications, analytics, communications, or other infrastructure. Those providers may process information according to their own privacy policies and contractual obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page together with a revised "Last updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@bitetaps.com

Website: https://bitetaps.com